An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while. Read preview.
Vitamin KM: Better Problem Solving with Knowledge Management
Here is how things work. Operational business processes are performed by individuals and groups using previous knowledge, both their own mental knowledge, knowledge claims in organizational repositories; and also situational knowledge, the result of on-going non-problematic learning, to make decisions. Sometimes previous knowledge and situational knowledge do not provide the answers they need to perform their roles in organizational processes.
If so, a problem has arisen — an epistemic gap between what an agent knows and what it needs to know to perform its role in the organizational process. Such a problem initiates knowledge processing: specifically, a new knowledge production process.
knowledge management for problem solving
That is, once an organizational problem is produced, there is a need to formulate tentative solutions in response. These can come from new individual and group learning efforts to address the problem; or from external sources through information acquisition; or from entirely creative knowledge claim formulation efforts; or all three. Where the tentative solutions come from, and in what sequence, is of no importance to the self-organizing knowledge processing pattern of knowledge production.
Individual and group learning is itself knowledge processing.
It produces knowledge claims for consideration at higher levels of analysis of knowledge processing. But at the individual and group levels, learning is knowledge production and also problem solving. Knowledge claim formulation uses the results of both information acquisition, and individual and group learning, and its own sub-process interactions to produce alternative solutions for:.
Organizational knowledge is not produced until the tentative solutions, the previously formulated knowledge claims, have been tested and evaluated. And KCE is the way in which organizational agents select among tentative solutions competitive alternatives , by comparing them against each other in the context of perspectives, criteria, or newly created ideas for selecting among them. KCE is at the very center of knowledge processing and knowledge production.
Think about it. Without it, what is the difference between information and knowledge? How do we know that we are integrating knowledge rather than just information? Absent a social process in organizations, be it formal or informal, through which competing claims can be held to tests of veracity or verisimilitude, how can we possibly make judgments about truth versus falsity?
So, what is the right solution to gain efficiency, increase productivity, and solve your knowledge management problems? A comprehensive knowledge sharing platform.
Next CKIM Workshop
Knowledge sharing platforms allow team-based or role-based access, as well as filters to your content to help prevent information overload. Different team members get personalized experiences, so they have access to resources, content, and conversations that are most relevant to them. The most effective solutions integrate an intuitive and intelligent search system, so employees can find the answers to their questions and navigate content more efficiently, resulting in fewer redundant email conversations, faster problem solving, and simpler communication.
- Knowledge Management Tools;
- Change Password;
- Knowledge Management Definition and Solutions.
- Knowledge inertia.
- Problem Solving: A Knowledge Management Process?
- The Biggest Knowledge Management Problems (And How to Overcome Them).
By investing in a knowledge sharing platform with built-in gamification features, you can easily monitor and reward employee engagement. The opportunity to be a thought leader in the office can motivate people to share information, instead of keeping it to themselves. With an easy-to-use system in place, employees will appreciate the efficiency in communicating about content, and asking and answering questions, without cumbersome email chains, phone calls, and repetitive conversations.
Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively and compete more successfully. Get a Demo Sign in. Common Knowledge Management Problems: When knowledge management solutions first rose to popularity in the s, the tools were well-intentioned, and at the time, did the job.
Knowledge Management Is Overwhelming Traditional knowledge management systems, while meant to make work life easier, can lead to information overload. Knowledge Sharing Platforms Organize Information Knowledge sharing platforms allow team-based or role-based access, as well as filters to your content to help prevent information overload.